Deactivating and Moving An Application License

One of the most common questions we get everyday is “How can I move my license from my laptop to my desktop?” It’s a fairly simple process if you know what you’re doing and it’s that last part that is so key, if you know what you’re doing. We’ve decided to lay the steps out for you here to increase flexibility and usability for our products because after all, its you the customer that keeps us moving forward in the industry.

Shameless plug: Recently we were notified that we’ve made the shortlist of the “20 Most Promising Solution Providers in 2016” in the Media and Entertainment sector. We’d like to take a minute to thank our loyal customers, making excellent software is all well and good but without you, it would be all for nothing! Thanks for your unwavering faith in us.

Screen Shot 2016-05-13 at 10.07.43 AMOK let’s get started!

Deleting or removing applications DOES NOT DEACTIVATE them. If you’re trying to move an activated copy of an application from one computer to another you MUST deactivate the registration before removing the application. Deactivate is a function under the application menu, just above Quit inside our Macintosh applications. For Windows applications, the Deactivate function may be found under HELP, ABOUT or FILE menus depending upon the version.

For the Mac applications PreRollPost, ShotPut Pro, ProxyMill, LUT Sync and ShotSum; go to Applications menu and move the application to the Trash.

For ProxyMill, you’ll find a folder named Imagine Products in the Computer Root Hard Disk that contains ffmpeg folders which can also be deleted.

The registration/preferences information for these are stored in the Computer Root Hard Disk’s Library/Application Support/ImagineProducts folder. PreRoll Post also stores it’s database in this directory so you can remove the PrerollPost folder as well, if you wish to permanently delete the database. **Please note to move the database contents from one computer to another you may copy this folder intact.

Please note for PreRoll Post the default location for thumbnails and proxies is in the Application Support area mentioned above. However, the user does have the option to store them elsewhere when setting up the application.

For Windows applications ShotPut Pro and PreRoll Post, simply right-click on the application in the Start menu and choose UNINSTALL. Depending upon your version of Windows you may need to go to Program Manager to Remove the application.

Since Windows applications store information in the Registry you need to run the Uninstall or Remove function provided by the operating system to completely remove these. Just deleting the application does not fully uninstall.
So that’s it! Pretty simple and straightforward once you know the appropriate steps.

ShotPut Pro SQLite Error

SPP5 new SMALL mac-01

It doesn’t happen often but sometimes even the best software gets a little twisted up and needs to be reset or in this case the database needs deleted. Usually the problem occurs when ShotPut Pro is trying to install the update and the application is still open.

If you are receiving the error, “ShotPutPro5.sqlite” couldn’t be opened, don’t fret! It’s an easy fix that I am going to quickly walk you through!

Close ShotPut Pro and run this terminal command to delete the database

rm ~/Library/Application\ Support/ImagineProducts/ShotPutPro5/ShotPutPro5.sqlite   *you can totally copy and paste this into terminal!!

ShotPut Pro will recreate it as needed upon next launch. You can find terminal in the applications>utilities folder on your computer.

See! It was that simple. Find more FAQs on our Imagine Blog #offloadconfidently

About ShotPut Pro: ShotPut Pro is an offloading application optimized for the media and entertainment industry. ShotPut Pro quickly and securely offloads any file, folder or media using drag and drop functionality and checksum technology. Offload from multiple locations, to multiple locations automatically with watch folders. ShotPut Pro will send email or text notifications when the offload is complete and generate exportable offload logs and reports. For more information visit the Offload Home Page on